TRAI to Add Appeal Feature and Multilingual Support in DND App; Revamped MyCall and MySpeed Apps to Launch

The Telecom Regulatory Authority of India (TRAI) is set to enhance its consumer service platforms by introducing an appeal option within the Do Not Disturb (DND) app. This new feature will allow users to escalate complaints that have not been satisfactorily resolved, providing a more robust mechanism for addressing grievances related to unsolicited commercial communications. Alongside this, TRAI plans to integrate multilingual support into the DND app, aiming to make the service more accessible to a diverse user base across India’s many languages.

In addition to the DND app updates, TRAI is preparing to launch revamped versions of the MyCall and MySpeed applications. These updated apps will incorporate new functionalities such as the ability for users to report spam calls directly, enhancing the fight against unwanted telemarketing and fraud calls. The MySpeed app will also support testing for emerging technologies, including 5G networks and fixed-line broadband speeds, enabling consumers to assess the quality and performance of their internet connections more effectively.

These developments reflect TRAI’s commitment to improving consumer experience and engagement through technology. By providing an appeal process, users gain a clearer path to resolution when initial complaint handling falls short, potentially increasing trust and satisfaction. The multilingual feature addresses the linguistic diversity of India, ensuring that language barriers do not hinder access to essential telecom regulatory services.

The ability to report spam calls directly through the MyCall app is a significant step in combating the persistent issue of unsolicited calls, which have been a major source of consumer frustration. This direct reporting mechanism will likely enhance the regulatory body’s ability to identify and take action against offenders more swiftly. Meanwhile, the MySpeed app’s enhanced testing capabilities will empower consumers with reliable data on their internet service quality, which is increasingly important as 5G adoption grows and broadband services expand.

Overall, these updates by TRAI are expected to foster a more transparent, responsive, and user-friendly telecom environment. They align with broader efforts to leverage digital tools for consumer protection and service quality assurance in India’s rapidly evolving telecommunications landscape. The rollout of these features is anticipated in the coming months, with the revamped MyCall app scheduled for launch in March, marking a significant milestone in TRAI’s digital service enhancements.